Natural language understanding
The chatbot understands questions even when they are phrased differently or contain typos. It grasps the real intent behind each message and answers the actual topic, not just the keywords.
Expertise
NLP · Intent · RAG
Approach
Audit → Prototype → Prod
Deployment
2–6 weeks
Languages
FR · EN · NL
AI Chatbots
Smart chatbots that answer your customers around the clock
Fronx builds AI chatbots that understand your customers, qualify leads and hand off complex requests to your team, on your web platform, WhatsApp and social channels.
24/7
Availability
<2s
Response time
3
Languages
100%
Custom-built
AI Chatbots
FronxSolutions
Why an AI chatbot?
A contact always available
Your customers ask questions around the clock, your chatbot answers, qualifies and hands off, and never sleeps.
- Understands questions in natural language, not rigid menus
- Automatically qualifies leads before handing them off
- Integrates with your web platform, WhatsApp and social channels
- Escalates to a human whenever the request calls for it
GPT-4WhatsApp APIDialogflowTwilio
Features
A natural conversation, not a script
The chatbot understands context, keeps track of the conversation and speaks in your brand’s tone.
Lead qualification
The chatbot identifies serious prospects by asking the right questions during the conversation. It then prioritizes requests by how ready each lead is, so your team handles the most promising contacts first.
Smart escalation
The chatbot hands the conversation to a human advisor the moment a request goes beyond what it can handle. It also passes on the full conversation history, so the advisor picks up without making the customer repeat anything.
Multi-channel
The same AI answers on your web platform, WhatsApp and Messenger without a separate setup for each channel. Your customers get consistent replies wherever they write, backed by a unified history.
Multilingual
The chatbot answers in French, English and Dutch, switching language to match the customer. Every visitor is greeted in their own language without any action on your side.
Continuous learning
The chatbot improves as conversations add up and sharpens its answers to recurring questions. You can spot the topics it covers poorly and enrich its knowledge base exactly where it helps.
Use cases
Real-world use cases
01
24/7 customer service: front-line chatbot
The chatbot answers frequent questions and handles first-level requests day and night. It routes to the right person as soon as a request goes beyond its scope.
- Answers frequent questions around the clock
- Handles simple requests without waiting
- Passes complex cases to a human agent
- Runs on the web platform, WhatsApp and social channels
02
Restaurant: reservation chatbot
The chatbot answers menu and allergen questions, takes reservations and shares hours and location. It confirms every table and records special requests.
- Details the dishes and flags allergens
- Takes and confirms table reservations
- Gives hours, address and directions
- Records special requests and the number of guests
03
Salon & beauty: appointment booking chatbot
The chatbot books appointments by service and by chosen staff member, and proposes free slots. It sends reminders before the session to reduce missed visits.
- Books by service and by staff member
- Proposes free slots in real time
- Sends reminders before each appointment
- Handles reschedules and cancellations
04
Dental practice: reception chatbot
The chatbot handles reception, books and reschedules appointments and answers questions about fees and insurance. It sends reminders to cut down on missed appointments.
- Handles reception at any hour
- Books and reschedules appointments
- Answers questions on fees and insurance
- Sends reminders to reduce no-shows
05
Doctor & clinic: triage-routing chatbot
The chatbot books appointments, collects the reason for the visit and orients the patient to the right service. It gives no diagnosis and no medical advice, and leaves those decisions to the practice staff.
- Books appointments and confirms the time
- Collects the reason for the visit
- Orients to the right service
- No diagnosis or medical advice, decisions left to the practice staff
06
Real estate: qualification and viewings chatbot
The chatbot answers property questions at any hour, qualifies the contact by budget and area, and books viewings. It passes ready-to-follow leads to the agents.
- Answers property questions around the clock
- Qualifies by budget and area
- Books property viewings
- Passes follow-ready contacts to the agents
07
E-commerce: shopping assistant chatbot
The chatbot helps find the right product, recommends items and guides on sizing. It tracks orders and handles returns.
- Finds the product and offers recommendations
- Guides on sizing and specifications
- Tracks order status
- Handles returns and exchanges
08
Automotive: workshop and test-drive chatbot
The chatbot books workshop appointments and test drives, and answers questions on stock and servicing. It sends reminders before each visit.
- Books workshop appointments
- Schedules test drives
- Answers questions on stock and servicing
- Sends reminders before each visit
Our process
Fronx AI method
- 01
Use case and ROI audit
- 02
Prototype with your real data
- 03
CRM, ERP, API integration
- 04
Deploy, train and monitor
Benefits
Why FronxSolutions?
Useful integrated AI
Connected to your existing tools.
Measurable ROI
KPIs defined from day one.
Fast POC
Validation in 2–3 weeks.
Data security
EU hosting, encrypted APIs.
Integrations
Connected to your existing channels
The chatbot installs on your web platform, WhatsApp Business and social channels without changing your tools.
- WhatsApp Business
- Messenger
- Instagram DM
- Plateforme web
- Zendesk
- HubSpot
Technologies
- GPT-4
- Claude
- Dialogflow
- Twilio
- WhatsApp Business API
- LangChain
- Node.js
- Webhooks
FAQ
A simple chatbot goes live in 2 to 4 weeks. With advanced integrations (CRM, payments), plan for 4 to 6 weeks.
Yes, it relies on advanced language models (GPT-4, Claude) able to understand varied phrasing, not just keywords.
It automatically hands off the conversation to a team member, with the full exchange history.
Yes, you get a simple dashboard to adjust tone, template answers and the knowledge base.
A standard chatbot starts around €2,500–4,000. Precise quote after a free audit of your needs.
