Privacy Policy

Data controller

The controller of your personal data is FronxSolutions, a digital agency established in Belgium. For any question regarding your data, you can contact us via the Contact page or by email at Info@fronxsolutions.be.

Data we collect

We only collect the data necessary to process your request:

• Identification and contact data: name, first name, email address, phone.
• Project-related data: company, type of request, needs and objectives.
• Content of your messages sent via the forms or WhatsApp.
• Technical browsing data (where applicable), via cookies, see the Cookie settings page.

Purpose of processing

Your data is used to:

• process your contact, quote or audit requests;
• get back to you and clarify the scope and price of your project;
• ensure the smooth running and follow-up of the service;
• answer your questions and improve our service.

Legal bases

In accordance with the GDPR, our processing is based on:

• the performance of pre-contractual measures and the contract (handling your project);
• your consent (contact form, non-essential cookies);
• our legitimate interest in providing and improving our service;
• compliance with our legal obligations (notably accounting and tax).

Data recipients

Your data is processed by the FronxSolutions team. We never sell or rent your personal data.

It may be shared with the following providers, who act on our instructions and in compliance with the GDPR:

• Hetzner Online GmbH (Germany): website hosting;
• Odoo SA (Belgium): customer relationship management (CRM) software;
• Google (Google Analytics, Google Ads): audience measurement and advertising, subject to your consent;
• Meta (Facebook, Instagram): measuring the effectiveness of our ads, subject to your consent.
• Some providers (notably Google and Meta) may process data in the United States. These transfers are governed by the EU–US Data Privacy Framework or, failing that, by the European Commission's standard contractual clauses.

Retention period

Your data is kept only for as long as necessary:

• Contact requests and prospects: 3 years from the last contact;
• Clients: for the entire contractual relationship, then for the applicable legal limitation period;
• Invoices and accounting documents: for the period required by Belgian accounting and tax law;
• Data collected by cookies: see our Cookie Policy.
• Once these periods expire, your data is irreversibly deleted or anonymised.

Your rights

In accordance with the GDPR, you have the following rights at any time:

• right of access and to a copy of your data;
• right to rectification;
• right to erasure (“right to be forgotten”);
• right to restriction of processing;
• right to data portability;
• right to object and to withdraw consent at any time.
• To exercise these rights, contact us via the Contact page. You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA): Rue de la Presse 35, 1000 Brussels, www.autoriteprotectiondonnees.be.

Security

We implement reasonable technical and organisational measures to protect your data against loss, unauthorised access or disclosure.

Changes

This policy may be updated to reflect changes in our practices or regulations. The last update date appears at the top of this page.