Email categorization
Automatically sorts and prioritizes incoming messages by topic and urgency. Every email lands in the right queue, ready for the right person to handle.
Expertise
NLP · Extraction · Sentiment
Approach
Audit → POC → Prod
Deployment
3–8 weeks
Languages
FR · EN · NL
NLP & Language
Understand and put your documents’ language to work
Fronx builds natural language processing (NLP) solutions to understand, extract and analyze content from your emails, documents and tickets.
3
Native languages
90%+
Extraction accuracy
24/7
Continuous processing
100%
On your documents
NLP & Language
FronxSolutions
Language, a data goldmine
Your text becomes actionable
Emails, tickets, customer reviews, NLP turns unstructured text into useful information.
- Automatically understands and categorizes your emails and tickets
- Analyzes the sentiment of customer reviews and feedback
- Extracts key information from long documents
- Works natively in French, English and Dutch
spaCyHugging FaceGPT-4Whisper
Features
From raw text to structured data
Every document is analyzed, categorized, and its key information is extracted automatically.
Sentiment analysis
Measures satisfaction in customer reviews and feedback, at scale. You spot positive signals and points of friction without reading everything by hand.
Information extraction
Retrieves dates, amounts and names from your documents, whatever their format. The extracted data feeds straight into your systems, with no copy-pasting.
Semantic search
Find a document by meaning, not just exact keywords. Semantic search understands the intent behind the query and surfaces the results that truly fit.
Audio transcription
Converts calls and meetings into usable text, with speaker labels and timestamps. You retrieve any exchange in seconds and keep a faithful record of the decisions made.
Native multilingual
Processes French, English and Dutch natively, without routing through an intermediate translation. Each language keeps its own nuances and expressions, so replies read naturally for your clients.
Use cases
Real-world use cases
01
Automatic email sorting
Categorizes and prioritizes incoming emails by content and urgency.
- Automatic categorization
- Smart prioritization
- Suggested replies
02
Customer review analysis
Measures customer satisfaction from text reviews and feedback.
- Sentiment score
- Trend detection
- Negative review alerts
03
Document extraction
Automatically extracts key information from contracts and reports.
- Structured extraction
- Automatic validation
- Export to your tools
04
Meeting transcription
Turns your calls and meetings into actionable minutes.
- Automatic transcription
- Key point summary
- Search within transcripts
Our process
Fronx AI method
- 01
Use case and ROI audit
- 02
Prototype with your real data
- 03
CRM, ERP, API integration
- 04
Deploy, train and monitor
Benefits
Why FronxSolutions?
Useful integrated AI
Connected to your existing tools.
Measurable ROI
KPIs defined from day one.
Fast POC
Validation in 2–3 weeks.
Data security
EU hosting, encrypted APIs.
Integrations
Integrated with your communications
Connected to your email, CRM and customer support tools.
- Gmail
- Outlook
- Zendesk
- HubSpot
- Slack
Technologies
- spaCy
- Hugging Face
- GPT-4
- Whisper
- BERT
FAQ
Yes, our models are tested natively in French, English and Dutch, without an intermediate translation step.
Typically above 90% on structured documents; we validate on a sample of your real documents.
Yes, secure processing and European hosting, with no sharing with third parties.
No, integration happens via API or webhook with your existing tools, without data migration.
3 to 8 weeks depending on the number of use cases and integration complexity.
